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Thoughts From Our Director

Can You Hear Me Now?

There have been violent rain storms across the country recently.  The photos of flooded streets, twisted trees, and roofless buildings serve as a reminder of the destructive power in nature. We would do well to remember the destructive power within us, as well, when we lose our temper and act out against others.  Often, the “others” Read More

Do You Check Your Assumptions?

Several years ago, a colleague had a sign in her office that read something like, “I get plenty of exercise jumping to conclusions, pushing my luck and dodging deadlines.” People always got a good chuckle after reading it, mostly because it wasn’t true – especially the part about dodging deadlines; she always had tasks done Read More

Be Curious

Earlier this week, I listened to my friend, Anna Maravelas, speak at the Conflict Savvy Leader event that EAC hosted in partnership with Davenport University’s, Institute for Professional Excellence (IPEx). One of the concepts that Anna talks about is how we respond to frustrations. In his work, Charles Stroble, MD, talks about the fact that Read More

Look Beyond the Surface

At breakfast with friends the other day, one friend began to complain about some recent poor customer service she had received at the grocery store.   I won’t go into specifics, but she seemed rather ‘proud’ of the fact that her reply to the cashier was just as “nasty” as the cashier’s original response.  As I Read More

Communicating with Empathy

This week, I had the privilege of being one of the breakout session speakers at a national healthcare leadership conference. The keynote speaker of the conference was Monique Tallon. One of the ideas we both talked about in our presentations was empathy. “The ability to step into someone else’s shoes and see things from their perspective Read More

What Makes You Remarkable?

Remarkable – This is the word that Norm Dominguez, former CEO of Business Network International (BNI), uses in response to the question, “How are you?” Norm admits that it can be remarkably good or remarkably bad. What I want you to think about is how remarkably good you are. In the entire history of time, there Read More

Follow Your Bliss

Is 2018 your year for bliss? You may have heard the term follow your bliss.  I’ve often interpreted this in terms of the work one does; I am beginning to rethink this.  I now believe it’s possible to have bliss even if our current situation is the opposite.    Bliss as a NOUN is defined as: Read More

What is True?

Mark Twain said, “If you tell the truth, you don’t have to remember anything.” Yet, as we’ve seen in recent new headlines, it can be difficult to tell the truth. We fear no one will believe us.  We believe people will disagree with our point of view.  People will judge us negatively.  And for many Read More

Simply Be

The Art of Being Human was the name of a course I took many years ago during my freshman year in college. Since my last post was about the busyness of life and how we can find that to be an excuse, this post is about simply being and enjoying where we are on life’s Read More

Searching for Paradise

Many years ago, there was a man who lived in a small town with his wife and two children. He had heard of a place called Paradise that he wanted to visit. It was a place of peace and harmony; a place of comfort and care. Each morning, as he ate his breakfast, he dreamed of Read More