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Thoughts From Our Director

The Science Behind Gratitude

In my blog post on November 1, you were invited to participate in a gratitude challenge. I know many of you started, and I hope you all finished the challenge and feel better as a result.  Neuroscientists have discovered that practicing gratitude releases the happiness hormone called oxytocin. Oxytocin is nicknamed the “happiness hormone” because Read More

How to Handle Angry People

This is a Guest Post by Ben Martin, Thera Rising We’ve talked a lot lately about the power of reciprocity. (Remember, reciprocity is the human tendency to reflect the attitudes and behaviors of others.) Today, we’ll give you a simple model for using reciprocity to defuse anger and hostility. But first, let’s do a quick Read More

Can You Hear Me Now?

There have been violent rain storms across the country recently.  The photos of flooded streets, twisted trees, and roofless buildings serve as a reminder of the destructive power in nature. We would do well to remember the destructive power within us, as well, when we lose our temper and act out against others.  Often, the “others” Read More

Do You Check Your Assumptions?

Several years ago, a colleague had a sign in her office that read something like, “I get plenty of exercise jumping to conclusions, pushing my luck and dodging deadlines.” People always got a good chuckle after reading it, mostly because it wasn’t true – especially the part about dodging deadlines; she always had tasks done Read More

Be Curious

Earlier this week, I listened to my friend, Anna Maravelas, speak at the Conflict Savvy Leader event that EAC hosted in partnership with Davenport University’s, Institute for Professional Excellence (IPEx). One of the concepts that Anna talks about is how we respond to frustrations. In his work, Charles Stroble, MD, talks about the fact that Read More

Look Beyond the Surface

At breakfast with friends the other day, one friend began to complain about some recent poor customer service she had received at the grocery store.   I won’t go into specifics, but she seemed rather ‘proud’ of the fact that her reply to the cashier was just as “nasty” as the cashier’s original response.  As I Read More

Communicating with Empathy

This week, I had the privilege of being one of the breakout session speakers at a national healthcare leadership conference. The keynote speaker of the conference was Monique Tallon. One of the ideas we both talked about in our presentations was empathy. “The ability to step into someone else’s shoes and see things from their perspective Read More

What Makes You Remarkable?

Remarkable – This is the word that Norm Dominguez, former CEO of Business Network International (BNI), uses in response to the question, “How are you?” Norm admits that it can be remarkably good or remarkably bad. What I want you to think about is how remarkably good you are. In the entire history of time, there Read More

Follow Your Bliss

Is 2018 your year for bliss? You may have heard the term follow your bliss.  I’ve often interpreted this in terms of the work one does; I am beginning to rethink this.  I now believe it’s possible to have bliss even if our current situation is the opposite.    Bliss as a NOUN is defined as: Read More