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Thoughts From Our Director

Calm and Curious

Disagreements happen. It is how we respond to them that will improve the relationship or break it apart.  There is no benefit in trying to re-hash what happened and force agreement on the details. Every time we remember an event, our memory of it changes just slightly. In addition, no two people see things in Read More

How to Make Hard Conversations Simple

This is a Guest Post by: Ben Martin, Thera Rising It feels like the most important conversations are the hardest to have, doesn’t it? How many times have we known we should bring up a tough subject, only to chicken out when that toe-curling feeling of apprehension wiggles up in our gut? What if I told Read More

Are You Conflict Savvy?

Conflict is a normal part of having a relationship. Knowing how to respectfully settle disputes can help build stronger relationships. Conflict doesn’t damage relationships, but how conflict is dealt with, can. Here are some tips for managing and resolving conflict in a healthy way: Don’t avoid conflict; address situations as they occur. If you can’t Read More

How to Handle Angry People

This is a Guest Post by Ben Martin, Thera Rising We’ve talked a lot lately about the power of reciprocity. (Remember, reciprocity is the human tendency to reflect the attitudes and behaviors of others.) Today, we’ll give you a simple model for using reciprocity to defuse anger and hostility. But first, let’s do a quick Read More

Can You Hear Me Now?

There have been violent rain storms across the country recently.  The photos of flooded streets, twisted trees, and roofless buildings serve as a reminder of the destructive power in nature. We would do well to remember the destructive power within us, as well, when we lose our temper and act out against others.  Often, the “others” Read More

Why Is It So Hard To Just Listen?

In one of my favorite books, the authors Kathi Elster and Katherine Crowley write, “Let’s face it, the relationship at work between a boss and an employee often becomes a minefield of emotional misinterpretations.” I couldn’t agree more, and it’s not just between the supervisor and their direct report, it is between employees at all Read More

Be Curious

Earlier this week, I listened to my friend, Anna Maravelas, speak at the Conflict Savvy Leader event that EAC hosted in partnership with Davenport University’s, Institute for Professional Excellence (IPEx). One of the concepts that Anna talks about is how we respond to frustrations. In his work, Charles Stroble, MD, talks about the fact that Read More

Look Beyond the Surface

At breakfast with friends the other day, one friend began to complain about some recent poor customer service she had received at the grocery store.   I won’t go into specifics, but she seemed rather ‘proud’ of the fact that her reply to the cashier was just as “nasty” as the cashier’s original response.  As I Read More

Why is Everyone on the Internet So Mean?

This is a Guest Post by: Ben Martin, Thera Rising It’s no secret that there’s a lot of anger and hostility on the internet. Whether it’s the comments section of a not-even-slightly-provocative news piece, the chat room in your online game of choice, or your social media feed, it can sometimes feel like decency is the Read More