There is a lot of attention on diversity and inclusion in our workplace today. The idea is that many perspectives (diversity) and making people feel an important part of the team (inclusion) pay dividends for today’s business. One of the reasons these concepts are becoming popular can be found in a relatively new field of Read More
Conflict is a normal part of having a relationship. Knowing how to respectfully settle disputes can help build stronger relationships. Conflict doesn’t damage relationships, but how conflict is dealt with, can. Here are some tips for managing and resolving conflict in a healthy way: Don’t avoid conflict; address situations as they occur. If you can’t Read More
This is a Guest Post by Ben Martin, Thera Rising We’ve talked a lot lately about the power of reciprocity. (Remember, reciprocity is the human tendency to reflect the attitudes and behaviors of others.) Today, we’ll give you a simple model for using reciprocity to defuse anger and hostility. But first, let’s do a quick Read More
There have been violent rain storms across the country recently. The photos of flooded streets, twisted trees, and roofless buildings serve as a reminder of the destructive power in nature. We would do well to remember the destructive power within us, as well, when we lose our temper and act out against others. Often, the “others” Read More
In one of my favorite books, the authors Kathi Elster and Katherine Crowley write, “Let’s face it, the relationship at work between a boss and an employee often becomes a minefield of emotional misinterpretations.” I couldn’t agree more, and it’s not just between the supervisor and their direct report, it is between employees at all Read More
Earlier this week, I listened to my friend, Anna Maravelas, speak at the Conflict Savvy Leader event that EAC hosted in partnership with Davenport University’s, Institute for Professional Excellence (IPEx). One of the concepts that Anna talks about is how we respond to frustrations. In his work, Charles Stroble, MD, talks about the fact that Read More
At breakfast with friends the other day, one friend began to complain about some recent poor customer service she had received at the grocery store. I won’t go into specifics, but she seemed rather ‘proud’ of the fact that her reply to the cashier was just as “nasty” as the cashier’s original response. As I Read More
This is a Guest Post by: Ben Martin, Thera Rising It’s no secret that there’s a lot of anger and hostility on the internet. Whether it’s the comments section of a not-even-slightly-provocative news piece, the chat room in your online game of choice, or your social media feed, it can sometimes feel like decency is the Read More
A recent study conducted by the University of Florida, studied 24 medical teams in Israel, one doctor and two nurses. The teams participated in a training simulation with a case study presenting an infant with symptoms consistent with decaying intestines. The team had to make the proper diagnosis and subscribe the correct treatments. Half the Read More
A few days ago, I was driving from one meeting to the next and found myself with time to stop at a fast food restaurant for another cup of coffee. As I made my way from the counter to the table with my purchase, a manager (I can only assume from what she said) came Read More
