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Thoughts From Our Director

How to Handle Angry People

This is a Guest Post by Ben Martin, Thera Rising We’ve talked a lot lately about the power of reciprocity. (Remember, reciprocity is the human tendency to reflect the attitudes and behaviors of others.) Today, we’ll give you a simple model for using reciprocity to defuse anger and hostility. But first, let’s do a quick Read More

Can You Hear Me Now?

There have been violent rain storms across the country recently.  The photos of flooded streets, twisted trees, and roofless buildings serve as a reminder of the destructive power in nature. We would do well to remember the destructive power within us, as well, when we lose our temper and act out against others.  Often, the “others” Read More

Why Is It So Hard To Just Listen?

In one of my favorite books, the authors Kathi Elster and Katherine Crowley write, “Let’s face it, the relationship at work between a boss and an employee often becomes a minefield of emotional misinterpretations.” I couldn’t agree more, and it’s not just between the supervisor and their direct report, it is between employees at all Read More

Be Curious

Earlier this week, I listened to my friend, Anna Maravelas, speak at the Conflict Savvy Leader event that EAC hosted in partnership with Davenport University’s, Institute for Professional Excellence (IPEx). One of the concepts that Anna talks about is how we respond to frustrations. In his work, Charles Stroble, MD, talks about the fact that Read More

Look Beyond the Surface

At breakfast with friends the other day, one friend began to complain about some recent poor customer service she had received at the grocery store.   I won’t go into specifics, but she seemed rather ‘proud’ of the fact that her reply to the cashier was just as “nasty” as the cashier’s original response.  As I Read More

Why is Everyone on the Internet So Mean?

This is a Guest Post by: Ben Martin, Thera Rising It’s no secret that there’s a lot of anger and hostility on the internet. Whether it’s the comments section of a not-even-slightly-provocative news piece, the chat room in your online game of choice, or your social media feed, it can sometimes feel like decency is the Read More

Civility Matters

A recent study conducted by the University of Florida, studied 24 medical teams in Israel, one doctor and two nurses. The teams participated in a training simulation with a case study presenting an infant with symptoms consistent with decaying intestines. The team had to make the proper diagnosis and subscribe the correct treatments. Half the Read More

Are you Critical or Curious?

We know that things in life are going to happen.  We cannot control events like traffic, weather, presidential elections and even snarky comments from our family.  What we can control, however, is our response.  We can think about or respond to the situation with reactions like: “Oh yuck, rain again today.” “How stupid can you Read More

Whose Side Are You On?

I recently finished reading Daring Greatly by Brené Brown.  She describes a situation between a principal and a teacher and compares it to an experience she had with a challenging grade in a college paper. She was ready to do battle, standing in front of the professors desk to defend her work.  But that’s not Read More