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Thoughts From Our Director

Whose Fault Is It?

I’ve noticed how often people play the blame game lately (think political ads) and wanted to repost this from a few years ago because I think it is as relevant today as it was then. — Since work involves other people, it is easy to look around at those people and place blame on them Read More

Do You Check Your Assumptions?

Several years ago, a colleague had a sign in her office that read something like, “I get plenty of exercise jumping to conclusions, pushing my luck and dodging deadlines.” People always got a good chuckle after reading it, mostly because it wasn’t true – especially the part about dodging deadlines; she always had tasks done Read More

Is Connecting on Hate Good for Relationships?

Recently, I heard about an episode of Shark Tank where “the sharks” funded an entrepreneur who developed a dating app that brings people together around what they dislike. “Hater is the app that matches you based on what you hate.” This is the description about the app on the App Store. The App Store Editor’s Read More

Focus on Your Strengths

I recently volunteered to be a part of a group dialog with other business professionals about leadership, management and accountability. As part of the process, my staff were invited to give anonymous feedback in 10 different areas.  I also ranked myself in the same 10 areas. The group’s facilitator then recapped all the information into Read More

Be Curious

Earlier this week, I listened to my friend, Anna Maravelas, speak at the Conflict Savvy Leader event that EAC hosted in partnership with Davenport University’s, Institute for Professional Excellence (IPEx). One of the concepts that Anna talks about is how we respond to frustrations. In his work, Charles Stroble, MD, talks about the fact that Read More

Pay Attention to the Words You Choose

A couple of words have caught my attention recently –  should and suppose. Often, we use the word, should, when we feel like we need to do something, and we may not want to do it. I believe we use the word, suppose, in much the same way. For example, what are you supposed to Read More

Look Beyond the Surface

At breakfast with friends the other day, one friend began to complain about some recent poor customer service she had received at the grocery store.   I won’t go into specifics, but she seemed rather ‘proud’ of the fact that her reply to the cashier was just as “nasty” as the cashier’s original response.  As I Read More

Communicating with Empathy

This week, I had the privilege of being one of the breakout session speakers at a national healthcare leadership conference. The keynote speaker of the conference was Monique Tallon. One of the ideas we both talked about in our presentations was empathy. “The ability to step into someone else’s shoes and see things from their perspective Read More

Do You Try or Do You Do?

One quarter of 2018 is finished. Are you on track to achieving what you set out to do? Remember the plans, promises and resolutions you set at 11:45 p.m. on December 31, 2017? Recall just before the clock struck midnight and all the promise the new year held. It is not loo late! You can Read More