If you read my last post, you may have discovered a new word. After I wrote it, I was curious – is there an actual meaning to the word “chit”? Turns out there is! The definition of the word chit is: a short official note, memorandum or voucher, typically recording a sum owed. That led me to thinking about the situation that “Jim” described.
Although not a written memorandum, his customer was giving Jim official notice of what he was owed. There are times when we all feel like someone owes us. Perhaps, we didn’t receive the service we expected. Or, the product we purchased was inferior or was defective. Our feeling after these events may be that we are “owed” satisfaction.
It is our approach to the situation that can make a difference in the outcome.
Last summer, when I was traveling with my husband, we stopped at a restaurant for dinner. It didn’t seem like they were extremely busy, as they had lots of open tables. We were seated and told, “Your server will be right with you.” My husband and I looked over the menu, discussed a few possibilities, and waited. And waited. And waited some more. It seemed like we waited for 10 minutes without a server being right with us. What made the situation even more frustrating was that two servers passed by our table without saying a word. When I made eye contact with a server a few tables away, the server turned and walked in the opposite direction.
I admit I let my frustration get the better of me and I said to my husband, in a rather loud voice, “That’s it! We’re leaving!” I grabbed my purse from the back of the chair, stood up and got ready to leave. Suddenly, a server appeared in my path and apologized for the delay, explaining there was confusion about whose section we were seated in. I took a breath and returned to my seat, as my husband explained that we’d been on the road all day and I was hungry and needed a beverage! While all that was true, it doesn’t excuse my poor behavior. A better choice would have been to go back up to the host stand and inquire as to the whereabouts of our server.
Here’s my challenge to you (and me) the next time you think you are “owed” something. Instead of getting angry and frustrated, get curious. Use your emotions as a signal to become inquisitive. Do you have a similar experience? Please share it here!