Blog

Thoughts From Our Director

Be Curious

Earlier this week, I listened to my friend, Anna Maravelas, speak at the Conflict Savvy Leader event that EAC hosted in partnership with Davenport University’s, Institute for Professional Excellence (IPEx). One of the concepts that Anna talks about is how we respond to frustrations. In his work, Charles Stroble, MD, talks about the fact that Read More

Look Beyond the Surface

At breakfast with friends the other day, one friend began to complain about some recent poor customer service she had received at the grocery store.   I won’t go into specifics, but she seemed rather ‘proud’ of the fact that her reply to the cashier was just as “nasty” as the cashier’s original response.  As I Read More

Workplace Harassment: What to Do

Several times each year, I facilitate Harassment Awareness workshops at our client company locations. I usually start off the program saying to the audience, “This session is called ‘awareness’ because you don’t need a lesson in how to harass; that comes a bit naturally.” It usually garners a chuckle or two. It is sad to Read More

What is True?

Mark Twain said, “If you tell the truth, you don’t have to remember anything.” Yet, as we’ve seen in recent new headlines, it can be difficult to tell the truth. We fear no one will believe us.  We believe people will disagree with our point of view.  People will judge us negatively.  And for many Read More

Choose Your Words Wisely

“Words are but pictures of our thoughts.” –John Dryden (English poet and playwright) Do you pay attention to your language? The specific words you use to describe yourself, your actions, your goals, your plans, etc. Over the next few blog posts, I’m going to invite you to pay attention to the words you choose to Read More

People Can Change

If you’ve followed my blog for a while now, you may know my husband and I are fans of old western TV shows. The other night, we watched an episode of Death Valley Days, which are said to be true stories of the old west.  The episode we watched was the story of a woman Read More

Why?

Lately, people seem to be asking, why. Why did this happen? Why am I here? Why are they acting that way? Why, why, why? We may never know the answer to that question while we are here on Earth.  I believe we each have a purpose and it’s up to each of us to try Read More

Top 6 Communication Annoyances

Did you know that of all workplace problems, communication is the most frequently cited as a complaint among workers–employees and managers alike? How many on the following list apply to you? 1. While communicating with others, you appear distracted by texting, picking up and straightening your office, or fiddling with other duties and responsibilities. (The Read More

Civility Matters

A recent study conducted by the University of Florida, studied 24 medical teams in Israel, one doctor and two nurses. The teams participated in a training simulation with a case study presenting an infant with symptoms consistent with decaying intestines. The team had to make the proper diagnosis and subscribe the correct treatments. Half the Read More