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Thoughts From Our Director

Three Cultures at Work: Hostile, Helpless, and Hearty Appreciation

We all experience different cultures at work. Often, those cultures are a cause of frustration.  Every time we face frustration, the way we think about it, not the event itself, determines how frustrated we feel and how effectively we respond. Most people are unaware that they continuously and unconsciously answer the question, “Why am I frustrated?” You Read More

Civility Matters

A recent study conducted by the University of Florida, studied 24 medical teams in Israel, one doctor and two nurses. The teams participated in a training simulation with a case study presenting an infant with symptoms consistent with decaying intestines. The team had to make the proper diagnosis and subscribe the correct treatments. Half the Read More

What Will You Be Planting?

Next month, I will have the opportunity to present about Talent Development at the Michigan Bankers Association BEST conference. Since spring will be here soon, I’m working on an analogy of preparing a garden and developing people. Couple today’s employment market with rapidly changing technology and regulations and you could fail to achieve your bank’s Read More