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Thoughts From Our Director

Civility Matters

A recent study conducted by the University of Florida, studied 24 medical teams in Israel, one doctor and two nurses. The teams participated in a training simulation with a case study presenting an infant with symptoms consistent with decaying intestines. The team had to make the proper diagnosis and subscribe the correct treatments. Half the Read More

Are you Critical or Curious?

We know that things in life are going to happen.  We cannot control events like traffic, weather, presidential elections and even snarky comments from our family.  What we can control, however, is our response.  We can think about or respond to the situation with reactions like: “Oh yuck, rain again today.” “How stupid can you Read More

Whose Side Are You On?

I recently finished reading Daring Greatly by Brené Brown.  She describes a situation between a principal and a teacher and compares it to an experience she had with a challenging grade in a college paper. She was ready to do battle, standing in front of the professors desk to defend her work.  But that’s not Read More

Do You Complain About the Weather?

Lately, I’ve noticed how often people complain about the weather.  For some, it’s too hot. For others, it’s too cold.  Here is what I find interesting:  we have no power to change the weather, yet it is often a topic of conversation filled with emotion.  People say things like, “I’m so tired of this heat.”  Read More

Fixing Problem Employees

Over the last few weeks, I’ve received calls from HR managers who want help fixing a “problem employee”. The verb, fix, means:  to mend or correct something.  The implication is the employee is broken and needs repair. What I have discovered in these situations is that it is not the employee who is broken, but Read More

Communication Failure? Get Some Distance and Let it Go

In recent weeks, I’ve met with people who are struggling to communicate with each other to work effectively together.  One common theme has appeared over and over; we must let go of the past in order to create a successful future. When a relationship isn’t working, people spend a lot of time going over what Read More

Avoid the Automatic Reply

I read the following in a recent blog posted entitled “What Should Never Be Handled by Email”:  Once conflict is evident on email, pick up the phone to resolve it.  Don’t just hit reply and continue the volley. It strikes me that for many people, hitting reply is easier than picking up the phone.  The Read More