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Thoughts From Our Director

Three Cultures at Work: Hostile, Helpless, and Hearty Appreciation

We all experience different cultures at work. Often, those cultures are a cause of frustration.  Every time we face frustration, the way we think about it, not the event itself, determines how frustrated we feel and how effectively we respond. Most people are unaware that they continuously and unconsciously answer the question, “Why am I frustrated?” You Read More

LISTEN: Improve Your Communication Skills

In my last blog post, I promised actionable steps on how you can take personal responsibility for improving your own communication behavior.  A good start is by following the acronym, LISTEN. Look interested – Get interested. Give your full attention to the speaker. Look them in their eyes (don’t stare) and truly listen to what Read More

Top 6 Communication Annoyances

Did you know that of all workplace problems, communication is the most frequently cited as a complaint among workers–employees and managers alike? How many on the following list apply to you? 1. While communicating with others, you appear distracted by texting, picking up and straightening your office, or fiddling with other duties and responsibilities. (The Read More

Are You Ready For The Worst?

As an EAP, we respond when disaster strikes – the death of an employee due to a traffic accident, suicide of an employee, serious injury from an industrial accident, an employee receiving a life threatening diagnosis are just a few examples of the situations that we have been called upon to help employers. We know having Read More

To Review or Not to Review…That is the Question (Part I)

Over the last several years, controversy has raged among human resource professionals regarding the value of performance appraisals. One opinion is that they are a waste of time and resources – an old school, out dated method of giving employees feedback.  Others see them as a valuable tool to help focus the discussion on job Read More

Define Your Expectations

Did you know that when you have clearly defined, well communicated expectations, you will be happier and more successful than people whose expectations go unspoken or unrealized? As we approach the end of another year, it is always a good time to assess our goals and accomplishments, and this can include expectations.  At work, there Read More

Bridging the Communication Gap – Part II

We all have expectations about situations we encounter. We expect our computer to function when we turn it on.  We expect the barista to great us with a smile when taking our order.  We expect our order at the drive-thru to be accurate.  When there is a gap between what we expect and what really Read More