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Thoughts From Our Director

Workplace Harassment: What to Do

Several times each year, I facilitate Harassment Awareness workshops at our client company locations. I usually start off the program saying to the audience, “This session is called ‘awareness’ because you don’t need a lesson in how to harass; that comes a bit naturally.” It usually garners a chuckle or two. It is sad to Read More

What is True?

Mark Twain said, “If you tell the truth, you don’t have to remember anything.” Yet, as we’ve seen in recent new headlines, it can be difficult to tell the truth. We fear no one will believe us.  We believe people will disagree with our point of view.  People will judge us negatively.  And for many Read More

Change Your Words

  “How often misused words generate misleading thoughts.” Herbert Spencer   We know that our thoughts drive our emotions and our emotions drive our behavior. I believe we misuse the words: should, must and have to (OK, that’s a phrase), but here’s my point. When I tell myself I have to do something or I must Read More

Choose Your Words Wisely

“Words are but pictures of our thoughts.” –John Dryden (English poet and playwright) Do you pay attention to your language? The specific words you use to describe yourself, your actions, your goals, your plans, etc. Over the next few blog posts, I’m going to invite you to pay attention to the words you choose to Read More

Do You Follow Through?

I recently attended a networking event and ran into someone I had met a couple of years ago. In chatting, I learned he had started his own business. We exchanged business cards, and I told him I’d send him an e-mail when I returned to my office with some dates to meet for coffee, so Read More

Three Cultures at Work: Hostile, Helpless, and Hearty Appreciation

We all experience different cultures at work. Often, those cultures are a cause of frustration.  Every time we face frustration, the way we think about it, not the event itself, determines how frustrated we feel and how effectively we respond. Most people are unaware that they continuously and unconsciously answer the question, “Why am I frustrated?” You Read More

LISTEN: Improve Your Communication Skills

In my last blog post, I promised actionable steps on how you can take personal responsibility for improving your own communication behavior.  A good start is by following the acronym, LISTEN. Look interested – Get interested. Give your full attention to the speaker. Look them in their eyes (don’t stare) and truly listen to what Read More

Top 6 Communication Annoyances

Did you know that of all workplace problems, communication is the most frequently cited as a complaint among workers–employees and managers alike? How many on the following list apply to you? 1. While communicating with others, you appear distracted by texting, picking up and straightening your office, or fiddling with other duties and responsibilities. (The Read More