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Thoughts From Our Director

Be Curious

Earlier this week, I listened to my friend, Anna Maravelas, speak at the Conflict Savvy Leader event that EAC hosted in partnership with Davenport University’s, Institute for Professional Excellence (IPEx). One of the concepts that Anna talks about is how we respond to frustrations. In his work, Charles Stroble, MD, talks about the fact that Read More

Pay Attention to the Words You Choose

A couple of words have caught my attention recently –  should and suppose. Often, we use the word, should, when we feel like we need to do something, and we may not want to do it. I believe we use the word, suppose, in much the same way. For example, what are you supposed to Read More

Communicating with Empathy

This week, I had the privilege of being one of the breakout session speakers at a national healthcare leadership conference. The keynote speaker of the conference was Monique Tallon. One of the ideas we both talked about in our presentations was empathy. “The ability to step into someone else’s shoes and see things from their perspective Read More

Workplace Harassment: What to Do

Several times each year, I facilitate Harassment Awareness workshops at our client company locations. I usually start off the program saying to the audience, “This session is called ‘awareness’ because you don’t need a lesson in how to harass; that comes a bit naturally.” It usually garners a chuckle or two. It is sad to Read More

What is True?

Mark Twain said, “If you tell the truth, you don’t have to remember anything.” Yet, as we’ve seen in recent new headlines, it can be difficult to tell the truth. We fear no one will believe us.  We believe people will disagree with our point of view.  People will judge us negatively.  And for many Read More

Change Your Words

  “How often misused words generate misleading thoughts.” Herbert Spencer   We know that our thoughts drive our emotions and our emotions drive our behavior. I believe we misuse the words: should, must and have to (OK, that’s a phrase), but here’s my point. When I tell myself I have to do something or I must Read More

Choose Your Words Wisely

“Words are but pictures of our thoughts.” –John Dryden (English poet and playwright) Do you pay attention to your language? The specific words you use to describe yourself, your actions, your goals, your plans, etc. Over the next few blog posts, I’m going to invite you to pay attention to the words you choose to Read More

Do You Follow Through?

I recently attended a networking event and ran into someone I had met a couple of years ago. In chatting, I learned he had started his own business. We exchanged business cards, and I told him I’d send him an e-mail when I returned to my office with some dates to meet for coffee, so Read More

Three Cultures at Work: Hostile, Helpless, and Hearty Appreciation

We all experience different cultures at work. Often, those cultures are a cause of frustration.  Every time we face frustration, the way we think about it, not the event itself, determines how frustrated we feel and how effectively we respond. Most people are unaware that they continuously and unconsciously answer the question, “Why am I frustrated?” You Read More