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Thoughts From Our Director

Civility Matters

A recent study conducted by the University of Florida, studied 24 medical teams in Israel, one doctor and two nurses. The teams participated in a training simulation with a case study presenting an infant with symptoms consistent with decaying intestines. The team had to make the proper diagnosis and subscribe the correct treatments. Half the Read More

What Will You Be Planting?

Next month, I will have the opportunity to present about Talent Development at the Michigan Bankers Association BEST conference. Since spring will be here soon, I’m working on an analogy of preparing a garden and developing people. Couple today’s employment market with rapidly changing technology and regulations and you could fail to achieve your bank’s Read More

Fostering Trust in the Workplace

My last blog post revolved around creating a sense of belonging and significance for employees.  This is done by having a positive work culture.  There are many ways to create a positive work culture, but one of those key components is trust.  Trust develops when we are open with one another. During the summer of Read More

To Review or Not to Review…That is the Question (Part I)

Over the last several years, controversy has raged among human resource professionals regarding the value of performance appraisals. One opinion is that they are a waste of time and resources – an old school, out dated method of giving employees feedback.  Others see them as a valuable tool to help focus the discussion on job Read More

How Much Structure Do You Need in Your Work Environment?

A recent article on CNBC touts the expansion of the Gig Economy, or contingent workers who don’t have an implicit or explicit contract for long-term employment. The article states job growth in this area is larger than payroll for traditional employment.  My intention with this post is not to advocate for one method or the other, Read More

Define Your Expectations

Did you know that when you have clearly defined, well communicated expectations, you will be happier and more successful than people whose expectations go unspoken or unrealized? As we approach the end of another year, it is always a good time to assess our goals and accomplishments, and this can include expectations.  At work, there Read More

Taking Personal Responsibility

In light of the country’s reaction to the recent election, I thought I’d share this quote from Jim Rohn, an American entrepreneur. You must take personal responsibility. You cannot change the circumstances, the seasons, or the wind, but you can change yourself. That is something you have charge of. It is interesting how often people Read More

Bridging the Communication Gap – Part II

We all have expectations about situations we encounter. We expect our computer to function when we turn it on.  We expect the barista to great us with a smile when taking our order.  We expect our order at the drive-thru to be accurate.  When there is a gap between what we expect and what really Read More