Think about the last time you were in an auditorium and the public address system made a loud whistling noise, commonly referred to as, feedback. You probably winced; the noise hurt your ears! Now, think about the last time you received feedback from your customers, your colleagues or your subordinates. Maybe you had the same Read More
Over the last several years, controversy has raged among human resource professionals regarding the value of performance appraisals. One opinion is that they are a waste of time and resources – an old school, out dated method of giving employees feedback. Others see them as a valuable tool to help focus the discussion on job Read More
A recent article on CNBC touts the expansion of the Gig Economy, or contingent workers who don’t have an implicit or explicit contract for long-term employment. The article states job growth in this area is larger than payroll for traditional employment. My intention with this post is not to advocate for one method or the other, Read More
Did you know that when you have clearly defined, well communicated expectations, you will be happier and more successful than people whose expectations go unspoken or unrealized? As we approach the end of another year, it is always a good time to assess our goals and accomplishments, and this can include expectations. At work, there Read More
In light of the country’s reaction to the recent election, I thought I’d share this quote from Jim Rohn, an American entrepreneur. You must take personal responsibility. You cannot change the circumstances, the seasons, or the wind, but you can change yourself. That is something you have charge of. It is interesting how often people Read More
We all have expectations about situations we encounter. We expect our computer to function when we turn it on. We expect the barista to great us with a smile when taking our order. We expect our order at the drive-thru to be accurate. When there is a gap between what we expect and what really Read More
One of my favorite quotes is by George Bernard Shaw – “The single biggest problem with communication is the illusion it has taken place.” If you reflect on all the conversations you’ve had over the past few days, I would imagine you’ve been misunderstood, or you’ve misunderstood someone else at least once. One of the Read More
In my last blog post, I repeated a work of fiction about a teacher who changed her approach to change the life of a child. Even though the story was based on a variety of events and didn’t actually happen as told, we can all learn from it. As Will Durant taught us, “We are what we Read More
If you’ve followed my blog for a while you know I do a lot or reading and listening to inspirational messages. Yesterday, I heard this story (again) and was reminded (again) of the importance to be kind to each other. The story explains how a fifth-grade teacher, Mrs. Thompson, noticed on the first day of Read More
A recent survey by Willis Towers Watson, a global advisory, broking and solutions company, found 75% of US employers say stress is their number one workplace health concern. The survey goes on to reveal a disconnect between employers and employees as to the cause of the stress. Employers in the survey indicated that the number Read More
